Contact or enquiry
M-F: 10am-4.30pm, S-S, by appointment
Frequently Asked Questions
DO you have a showroom ?
Yes, 1) Penang, at our workshop address. Please find the map below. 2) Bayan Baru-Elit. 3) Kuala Lumpur-The Embershoppe. 4) Kuala Lumpur-Karyaneka.
Can i ship my custom order anywhere in the world ?
Yes, we will pack it in a parcel securely and shipped to your postal address at your cost, any tax or duties by your local custom will be at your own cost.
What is your return Policy ?
We accept on all unopened items within 30 days of delivery for full refund. If the return is for an error we made, we are happy to cover the shipping as well.
Do your pipes come with Certificate ?
Yes, Every Freehand and Custom orders bearing initial and serial number pipes comes with JohnssonOSL guarantee certificate, terms and conditions applied.
How do you measure your pipe ?
we measure in metric mm. Length of the pipe, Height of the bowl, width of the bowl, Tobacco Chamber size ( diameter ), Depth of the Chamber and the weight of the pipe.
What will it cost to ship my order ?
Within Malaysia is FOC. Cost of shipping to your postal address will be advice.